0 Item(s) In Your Cart Total = $0.00

Terms & Conditions

  1. All shipments are FOB our Carson, California warehouse meaning that all freight is paid by the customer unless expressly detailed.
  2. When offered Free Shipping is only valid within the contiguous 48 states unless expressed otherwise.
  3. Terms are prepaid unless open terms have been approved prior by our credit department.
  4. Visa, Discover, MasterCard, American Express and Paypal are all accepted forms of payment. 
  5. Orders processed via credit card are subject to an immediate hold for the full amount of the order including shipping.  Once the order is shipped, the hold will the authorized and the charge will be validated.  Kole Imports is not responsible for any overage charges levied by the issuing credit card provider.  If the card is declined at time of purchase, customer will be notified immediately.
  6. Wire transfers, money orders and checks are accepted forms of payment for orders completed offline.
  7. Orders worth less than $50 before shipping will be accessed a $5 handling fee at the time of checkout.
  8. Claims of shortages, damages or defective merchandise must be reported within 72 hours of receipt of order.  No returns will be accepted without authorization.  Please see our Returns Page for additional information.
  9. Kole Imports offers shipping options of FedEx (Smart Post & Ground) in addition to several LTL shipping methods. 
  10. Kole Imports does offer on-site pickup for orders placed online.  Pickup’s must be organized and timed with the customer’s sales representative to allow our warehouse adequate time to prepare the order. 
  11. Kole Imports offers free shipment of orders of $2,500 or greater in the local area using Kole Imports’ vehicles.  Orders between $1,000 and $2,500 will have a $50 freight option.  Valid within 30 miles of Kole Imports physical location.
  12. Sales tax will be collected on all orders without a valid resale number.
  13. No returned products will be accepted without an authorized RA number. Shipping charges on returned products are the responsibility of the customer. At Kole Imports discretion, a 20% restocking may be assessed to the returned order.
  14. No Items will be returned for:
    • Product returned is incomplete or defaced.
    • You do not have original order number or receipt.
    • Returned items have different serial number from what was originally sent.
    • Items that are opened and not in original packaging.
    • Warranty cards are filled out.
  15. Custom Orders or Configurations: No returns or refunds will be made for items that are special ordered for the customer.
  16. Damaged Shipments: If your shipment arrives damaged: You must notate the damage with the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in and notify Kole Imports immediately to arrange for a carrier inspection and pick up of damaged merchandise.
  17. Return of Product: Contact Kole Imports within the 14 days of shipment for a Return Authorization Number before returning to Kole Imports. No returns of any type will be accepted without an RA number. Please have the following information ready when calling for an RA#: customer name, order number, item number and reason for the return. Once an RA# is provided, customer must return product within 14 days of the time from the RA being provided.
  18. Shipping charges: Original shipping charges are not refundable. Shipping charges of returned product are the responsibility of the customer. Kole Imports will match the shipping method and pay for shipping charges on replacement or product exchange.
  19. Kole Imports prides itself in providing a high fill rate with our orders, however, at times orders may be placed with insufficient quantities available for fulfillment.  In these situations, a salesperson will immediately contact the customer to offer all available options including short shipping, substitution for similar items and refunding of payment.
  20. Coupons may be used up to the date of expiration.  To redeem coupon code, enter the code into the area provided during checkout.  Coupons must be redeemed at the time order is submitted.