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Return Policy

Return of Product: Contact Kole Imports within the 14 days of shipment for a Return Authorization Number before returning to Kole Imports. No returns of any type will be accepted without an RA number. Please have the following information ready when calling for an RA#: customer name, order number, item number and reason for the return. Once an RA# is provided, customer must return product within 14 days of the time from the RA being provided.

No returned products will be accepted without an authorized RA number. Shipping charges on returned products are the responsibility of the customer. At Kole Imports discretion, a 20% restocking may be assessed to the returned order.

Returned product will not be accepted if the following occurs:

  • Product returned is incomplete or defaced.
  • You do not have original order number or receipt.
  • Returned items have different serial number from what was originally sent.
  • Items that are opened and not in original packaging.
  • Warranty cards are filled out.

Custom Orders or Configurations: No returns or refunds will be made for items that are special ordered for the customer.

  • Shipping charges: Original shipping charges are not refundable. Shipping charges of returned product are the responsibility of the customer. Kole Imports will match the shipping method and pay for shipping charges on replacement or product exchange.