How do I subscribe to Kole Email list for discount codes, promotions and special sales?

You will go to our website www.koleimports.com and scroll to the bottom part of our webpage and input your email address in the “subscribe now” box. You will receive email notifications from us regarding any sale promotions, discount code offers and price drops on our products.

Do I need a Resellers Permit or have to be a Vendor to purchase products from Kole Imports?

You do not need reseller’s permit to purchase products from Kole Imports. We will sell to any business, organization, or if you are just a value seeker.

What is a Closeout Product?

A closeout product is an item that we were able to purchase remain inventory from the supplier at a discounted rate, thus allowing us to pass these savings on to you. Once the closeout item is sold out we will no longer carry it going forward.

How do I register an account on the Kole Imports Website?

You will click on the human icon located next to the shopping cart Icon. You will click on the Create New Account link and from there you can register your account using your email address and password that is created by you.

How do I select a Sales Representative to handle my account?

Before you register your account you can click on the drop down list to select the desired Sales Representative to handle your account. Once your account has been registered the selected Sales Representative will contact you.

How do I receive the best discounted price on any product listed on the Kole Imports website?

Our website offers the best price you can receive on any of our products. Please note there is a per piece minimum on all of our products listed on our website. We offer a price break on the higher quantity amounts that are purchased on each product.

Who do I contact should I need help with my order or have any questions?

Please feel free to contact us at 1-800-874-7766 or we can be reached via email at [email protected]. You can dial extension number 193 to reach our customer support Team.

How do I obtain a shipping charge on my order?

You will need to drag your mouse over the shopping cart Icon and click on the green box labeled Checkout. From there you will need to pre fill in the billing and shipping address information in box number one. The shipping method options will automatically show in box number two and you can select the desired shipping option for your order.

How do I apply a coupon code to my order?

The coupon code can be added at the checkout process of your order. The box is labeled in red “Apply Coupon”..

What payment options are accepted by Kole Imports?

Kole Imports accepts all major credit cards as forms of payment including (MasterCard, Visa, Discover and American Express). We also accept PayPal payments and ACH wire transfer payments as well.

Can Kole Imports ship orders to an international address?

Yes we can ship an order to an international address location. We would need to obtain a shipping quote for any international address location. We would recommend you have a freight forwarder company to save on the shipping cost of your order.

What is Kole Imports Return Policy?

Kole Imports will accept a return no later than the 14 days from the date of shipment. We will need to assign a return authorization number before we can accept any return back to Kole Imports and all products must be back in its original packaging. Please contact customer support to get an assigned return authorization number for the return. Please note returned orders are subject to a 20% restock fee.

What type of merchandise does Kole Imports Sale?

We are one of the largest wholesale distributors in the United States and we have been in business for over 30 years. We specialize in selling general merchandise at a discounted wholesale price. We offer fantastic packaging and aggressive pricing on our products. Please feel free to visit our website at www.koleimports.com

How long do orders take to be processed and shipped?

Orders typically take 1 to 2 business days to process ready for shipment. The shipment time is based on the shipping address location.